SMS Statistics Report

QuickEMR includes an SMS Statistics Report that provides a detailed overview of all outgoing calls and text messages related to both reminders and marketing communications. This report is a valuable tool for tracking patient engagement and monitoring the effectiveness of your automated messaging system.

The SMS Statistics Report displays key metrics such as:

• Delivery status – Indicates whether messages were successfully sent, failed, confirmed, or cancelled.

• Total messages count – The total number of reminder and marketing messages sent, as well as a total for each status.

• Filtered by Message type – Differentiates between SMS and Voice messages.
  

To Generate SMS Statistics Report:

1. Navigate to Connect --> Reports --> SMS Statistics.

2. Enter the Date Range and Facility.

3. Choose the Message Type, Patient Type, and Provider.

4. Press Get Results.

Once the report is generated, the SMS Statistics Report will display a breakdown of status percentages for the selected message type..

These percentages provide insight into how your messages are being processed and delivered through the system. Each status represents a specific stage or outcome of the communication:

• Completed – The message or call was successfully sent and delivered to the patient’s device.

• Failed – The message or call could not be delivered, often due to an invalid number, carrier issue, or a blocked line.

• Confirmed – The patient received the message or call and responded to confirm their appointment or acknowledgment.

• Cancelled – The message or call was cancelled before completion, either manually or automatically (for example, if the appointment was deleted or changed).

By reviewing these status percentages, you can quickly evaluate the performance of your reminder and marketing campaigns. This data helps identify delivery issues, track patient confirmations, and ensure that your communication system is functioning as expected.

• Related Articles

• Script Fulfilled Report

  The Script Fulfilled Report will generate a list of all patient Scripts within a specific date range, including the amount of prescribed visits and whether that script was met. Where to go 1. The Script Fulfilled Report can be found by navigating to ...

• Cancellation Report

  The cancellation report can be found in scheduling -> Cancellations *A patient must be given a cancellation status on the appointment book for the appointment to show up on the report.

• New Patients (Report)

  Where to go? 1. This can be found under Reports->Connect->New Patients New Patent's Report

• Schedule Check-In Report

  Where To Go The Schedule Check-in Report will show all of your patients appointment statuses for a specified date range. The report will include the case number, patients name, the appointment time and date, as well as the captured signature if they ...

• Message Subscription Report

  QuickEMR provides a built-in report that allows you to easily view which patients have opted in to receive reminder calls and marketing calls. This report helps you manage patient communication preferences and ensure compliance with consent ...